Terms and Conditions

***Please be aware we are located at Cae Gwyn Farm next to Coed y Brenin LL41 4YE. Cae Gwyn Campsite at the base of Snowdon is a completely different campsite to us.***

Bookings

  1. When making a booking with us, you are confirming you and every individual in your party agree to the Terms and Conditions.
  2. The person booking must be over 18 and confirm that the party will not exceed the number of people stated on the booking.
  3. Bookings are only confirmed with us when we have received your deposit payment through the online booking system.
  4. Booking deposits are refundable up until 14 days before arrival. After then if you decide to cancel your deposit is non-refundable.
  5. If you would like to book over the phone, one payment in full is required to secure your booking.
  6. The online booking system allows you to place a deposit to secure your booking with much more flexible options to amend or cancel. Once your booking has been placed, you will receive a confirmation email.
  7. You will be required to pay the remaining fee on your booking 14 days before your arrival if you are staying in the Hayloft/Camping Barn or 7 days before if you are camping. You will receive an email reminder.
  8. There is a minimum of two nights stay over bank holiday weekends, this is automated within the booking system.
  9. Campervans must be 6.5m in length or less unless you are a converted commercial van. If you are just slightly longer than this, please contact us as we will try to accommodate you, but it is on a case by case basis and at our discretion. The farm has narrow gates which is why this limit is in place.
  10. For the campsite – the maximum number under one booking is 6 people. If wanting to book for more than 6 please make two separate bookings. If placing more than two bookings per customer, please contact us directly.
  11. We endeavour to accommodate large group bookings. But please bear in mind this is a family friendly campsite. If you are a large group, please contact us directly as we will try to reserve a space on the campsite that enables you to enjoy yourselves without disturbing other campers.
  12. Pricing is set for the year and will only be reviewed for the following season. Pricing is displayed on the website as you go through your booking.
  13. In order to make your booking you will need to provide us with specific personal details relating to you and your booking. Your details will be used only in relation to your booking and will not be sold, exchanged or traded to or with any third party.
  14. When you make a booking, we will use your email address for the purpose of fulfilling your booking. This will include sending you an email to confirm your booking and may include further communication should we need to contact you regarding specific requirements or any changes or cancellation to your booking.
  15. When you make a booking, we would like to retain your email address as part of our mailing list in order to provide you with information regarding Cae Gwyn Farm. This is an opt in service, so you will have to notify us at the point of booking if you would like to hear from us.

Cancellations and Refunds

  1. It is possible to cancel your booking through the online booking system and receive a full refund as long as you are 14 or more days before arrival.
  2. Cancellations must be requested 14 days before arrival for your deposit to be refunded.
  3. Once your full payment is due, on cancellation your deposit is non-refundable.
  4. We can however offer to move your holiday to a new date under the same deposit.
  5. We regret that the weather is not in our control and we cannot refund any bookings due to adverse weather conditions. WE CANNOT REFUND YOU IF YOU HAVE BOOKED THE WRONG CAE GWYN.

Obligations

  1. On arrival, please ensure you register at the farmhouse.
  2. Damage or breakages must be reported immediately.
  3. When damage or breakage occurs on the farm or accommodation which we regard as beyond normal wear and tear, guests will be charged accordingly.
  4. You must not use the camping fields, the campsite or any of the surrounding area for any dangerous, offensive, noisy, illegal or immoral activities or carry on any act that may be a nuisance or annoyance to us or any neighbours.
  5. You must agree to be responsible for the welfare of yourselves and your children.
  6. You must ensure children in your party are properly supervised at all times, in all areas of the farm, including the camping fields, when using all amenities and any surrounding areas.
  7. You must comply with any general regulations relating to campsites. The usual customs of good camping are to be followed at all times.
  8. As we are a family friendly campsite, we ask all campers to be quiet between the hours of 22.00 and 07.30 and refrain from excessive noise at all other times.

Arrival and Departure

  1. Arrivals for the campsite are between midday and 4pm. If you are planning on arriving after 4pm please contact us to let us know.
  2. Check-in for the Hayloft Barn is from 3pm. Self-check-in is available if you are planning to be later – please contact us directly to arrange.
  3. Check-in for the Camping Barn is from 3pm. Self-check-in is available if you are planning to be later – please contact us directly to arrange.
  4. Our opening hours are 8am until 5pm. If you need us outside of these times there will be a contact number on the farmhouse door.
  5. All arrivals must park in the designated carpark and register at the farmhouse.
  6. Please ring the bell of the farmhouse and wait for us to come to you. We will leave a contact number if no-one is there. Under no circumstances can you enter the farmhouse.
  7. Late arrivals must contact the farmhouse with a rough eta.
  8. Please do not build tents or take cars onto camping fields without speaking to us first.
  9. Check out time for the campsite is 11am. You must have vacated the field by then.
  10. Check out time for the Hayloft Barn and the Camping Barn is 10am.
  11. Departing guests from the Hayloft Barn and Camping Barn must return room keys to us at the end of your stay. Loss of room key is chargeable at £10.
  12. If you decide to leave early from your stay, we cannot issue refunds.

General

  1. We do not allow supermarket deliveries on site. You can order takeaways to be collected at the gate – delivery drivers must not enter the campsite.
  2. As previously mentioned, children must be supervised at all times.
  3. Dogs are welcome on site for a small fee (through the booking system). They must be well behaved, and all dog poo to be picked up and disposed of appropriately.
  4. No loud/amplified music or loud noises at any time.
  5. Persistent noisy guests that disturb other guests will be asked to leave without refund or other liability.
  6. Strictly no visitors on the farm unless pre-arranged with us first. All guests on the farm are paying and staying – either in our Hayloft, Camping Barn or Campsite.
  7. Facilities are checked multiple times a day and kept clean. Please report any issues with facilities as soon as you notice them.
  8. The bike store has a combination lock that you need to obtain from us on arrival if you wish to use it.
  9. General washing up area for campers is available.
  10. Camping rules are available on the website and on the notice board at the farm in the washing up area.
  11. There are designated parking spaces for all users of the farm. Please look for signage.
  12. There is no electric hook up available.
  13. There are clearly marked bins on the farm to split out recycling, food and general waste. Wales is extremely strict on rubbish and recycling and if you are unable to split your rubbish as per the instruction you will be asked to take your rubbish home with you.
  14. Please do not put loose rubbish in the green wheelie bins. If you need bin bags please ask at the farmhouse.
  15. Disposing of gas canisters at the farm is strictly prohibited. Any unwanted / broken large items must be taken home with you such as chairs/tables/barbecues/inflatable beds etc. as you will otherwise be charged for safe disposal.
  16. You are responsible for your own personal property. Cae Gwyn Farm cannot be held liable for any loss of property while on the farm.
  17. Although the farm is gated, and we are around most of the time there is not yet a security systems in place. Please ensure cars are locked in the carpark and you shut the gates behind you.
  18. Climbing the stone walls or removing stones from them is prohibited as they are a historic heritage of the farm which have been preserved through centuries.

Health and Safety

  1. We endeavour to make our farm as safe as possible for small children, but some parts of the farm can still be dangerous for them. Please ensure that your children are supervised at all times and in all areas.
  2. We operate a strict non-smoking policy in any of our buildings and accommodation, including the camping facilities.
  3. Smoking is also prohibited while walking around the farm. Please keep smoking to a minimum. Close to your tent or (outside) accommodation as low key as possible.
  4. No excessive consumption of alcohol.
  5. No fireworks or Chinese/paper lanterns anywhere on the farm.
  6. Gas stoves, naked flames or cooking inside tents is not permitted and can be lethal.
  7. You are welcome to use portable and reusable barbeques with a stand but ensure that they are approximately 20cm off the ground to avoid scorching the grass.
  8. Do not bring disposable barbecues, to help reduce the volume of refuse. We usually have some BBQs available to use, please ask.
  9. It is absolutely against farm and local rules to use a drone.

Covid-19

  1. In the event that you are unable to attend during all or part of your booking due to Covid-19 illness or isolation to you or a booking party member, please contact us immediately.
  2. We are not obliged to refund your booking, but we will attempt to rearrange your booking dates minus any charges. Please contact us directly to discuss.
  3. Medical evidence may be required
  4. Refunds (or the option to rebook) will be issued if your address or Cae Gwyn Farm is in lockdown. Government information will be used to deem who is in lockdown. Evidence of address may be required.
  5. We reserve the right to move any bookings, groups may be split up and we may not allow mixing of areas depending on government guidelines.
  6. Hand sanitiser is available for use at every entrance to a building.
  7. All guests must follow the current Government guidance in relation to Covid-19.
  8. We strongly advise you to take out appropriate holiday insurance prior to your stay with us including Covid-19 non-delivery.
  9. We reserve the right to change the terms and conditions without prior warning.